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Frequently Asked Questions

Quick answers to common questions about pump selection, maintenance, and troubleshooting.

General Questions

GENERAL

Which industries use Remko pumps?

Our pumps are used across mining, construction, agriculture, municipal water treatment, oil & gas, and general industrial applications.

What warranty comes with a Remko pump?

All Remko pumps are backed by a manufacturer's warranty covering materials and workmanship. Warranty terms vary depending on the model—please contact us for specific details.

Can Remko pumps handle abrasive or corrosive fluids?

Yes. Depending on your application, we offer material upgrades and pump options designed to handle abrasive slurries, corrosive liquids, or high-solid content.

Can I use my pump for chemical or corrosive fluids?

Standard Remko pumps are designed for clean to slightly dirty water. For chemical applications:

Not Recommended:
• Acids, alkalis, or corrosive chemicals
• Petroleum products
• Flammable liquids

Custom Solutions Available:
We offer specialized pumps with chemical-resistant materials including:
• Stainless steel construction
• Viton seals
• Chemical-resistant coatings

Contact our sales team to discuss your specific application requirements.

What size pump do I need for my application?

Selecting the correct pump size requires knowing:

Key Parameters:
• Required flow rate (L/min or m³/hr)
• Total head (vertical lift + friction losses)
• Pipe diameter and length
• Fluid properties (temperature, viscosity)

Selection Process:
1. Calculate total dynamic head
2. Determine required flow rate
3. Match to pump performance curve
4. Consider future capacity needs
5. Factor in efficiency and cost

Need Help?
Our technical team offers free pump sizing assistance. Contact us with your application details for a recommendation.

Can you design custom pump packages?

Absolutely. Our engineering team can design and build customised pumping systems, including control panels, pipework, and skid or trailer setups tailored to your project.

Do you supply accessories with your pumps?

Yes. We supply hoses, fittings, strainers, pipework, and other accessories to provide complete pumping solutions.

How do I get technical support?

You can contact our technical team by phone, email, or through the website. Please have your pump's details handy for faster assistance.

How do I request a quote?

Simply fill out our online contact form or call our sales team with details of your application. We'll provide a tailored recommendation and quotation.

Are they easy to maintain?

Yes. They feature front clean-out access for quick debris removal without dismantling the pump.

How do I get a quote or technical support?

Contact our sales team by phone, email, or via our website contact form. We’ll provide expert advice and a tailored quotation.

Can they handle abrasive or dirty water?

Yes. Built with wear-resistant materials and heavy-duty seals for harsh site conditions.

How do I get a quote?

Contact our sales team by phone, email, or via the website contact form with details of your application. We'll recommend the right pump and provide a competitive quote.

What types of solids can it handle?

Solids including sand, gravel, and debris commonly found in mine, construction, or industrial water, up to the maximum size specified in the datasheet.

Can it operate continuously?

Yes. Designed for heavy-duty, 24/7 operation in abrasive and demanding environments.

Is it easy to maintain?

Yes. Wear parts, impellers, and seals are replaceable for minimal downtime.

Can it handle abrasive or corrosive water?

Yes. With the right material selection, it can handle abrasive water and mildly corrosive fluids.

How do I request a quote or technical support?

Contact Remko via phone, email, or website form with your project details for expert advice and a tailored quotation.

What is the recommended service interval?

Service intervals depend on application severity and site conditions. Detailed service guidelines are provided in operation manuals, and technicians can assist in setting up maintenance schedules.

What types of liquids can it handle?

Clean or mildly abrasive liquids, water with minimal solids, and various industrial fluids, depending on material selection.

What types of water can it handle?

Clean or slightly contaminated water, rainwater, groundwater, or water containing small solids.

Is it easy to install and operate?

Yes. These pumps are plug-and-play and often include automatic float switches for level control.

Is it easy to deploy and operate?

Yes. Designed for fast deployment with simple or automated controls.

How can I request a quote?

Submit required flow, head, water type, and site conditions through the website, email, or phone.

How do I request technical support?

Engineers assist with selection, operation, and onsite support.

What water types can it handle?

Clean or slightly contaminated water with small solids.

Is it easy to deploy?

Yes. Plug-and-play with optional automation.

How to request a quote?

Provide required flow, head, and site conditions.

What liquids can it handle?

Clean, contaminated, or chemically aggressive liquids.

Can it run continuously?

Yes.

What water type is handled?

Groundwater with sand or silt.

How do I request support?

Engineering and onsite assistance available.

Is maintenance easy?

Yes with replaceable wear liners.

Is priming required?

No.

Is continuous operation allowed?

Yes.

Can they handle abrasive water?

Yes. With wear-resistant materials, they can handle sand-laden or abrasive mine water.

Can it operate on cloudy days or low sunlight?

Yes. Systems can include batteries or hybrid solar/grid configurations to maintain operation during low solar irradiance.

Can they be monitored remotely?

Yes. Advanced solar packages can include remote monitoring for pump status, flow, and energy usage.

How do I select the right pump and solar package?

Remko engineers can recommend the optimal pump, motor, and solar array size based on your water volume, depth, and site location.

Are the parts genuine Remko components?

Yes. All parts are genuine Remko components, ensuring compatibility, performance, and longevity.

Can I get customised or upgraded parts?

Yes. We can provide upgraded materials or customised components to improve pump performance or lifespan based on your operating conditions.

Are replacement kits available?

Yes. Many pumps have pre-assembled maintenance kits, including all essential wear parts for convenient replacement.

TECHNICAL

What type of solids can it handle?

The pump can handle solids up to a specified maximum size (as per datasheet), including sand, gravel, and debris commonly found in mine or construction water.

Are these pumps suitable for continuous operation?

Yes. Designed for 24/7 operation in heavy-duty and abrasive environments.

Can these pumps handle solids?

Yes. Many models are trash-handling pumps capable of passing solids commonly found in mine water, sewer bypass systems, and construction sites.

Do these pumps need priming before each use?

No. The integrated priming system automatically removes air and maintains prime, even after intermittent use or relocation.

What materials are used in construction?

High-quality stainless steel, cast iron, or alloy components depending on the model and application to ensure durability and corrosion resistance.

What type of liquids can they handle?

Clean or mildly abrasive liquids, water with minimal solids, and various industrial fluids depending on material selection.

Are they suitable for continuous operation?

Yes. Designed for heavy-duty industrial, mining, and municipal applications, they can operate continuously with proper maintenance.

What flow rates and heads are available?

A wide range of flow rates and heads are available to suit different applications. Detailed performance curves are available in technical datasheets.

What materials are used in their construction?

Wear-resistant materials such as cast iron or stainless steel are used to withstand abrasive fluids and ensure durability.

What type of liquids can it handle?

Clean or slightly contaminated water, rainwater, groundwater, or water containing small solids.

How are they installed?

Lowered directly into the sump, pit, or flooded area with discharge piping or hoses connected.

How are these pumps installed?

Lowered directly into a sump, pit, or wet well with discharge piping connected.

What media can it handle?

Clean or slightly contaminated water with sand or silt.

Is continuous operation supported?

Yes, designed for continuous heavy-duty use.

How is it deployed?

Rapid deployment on land, shallow water, or floating platforms.

How is it different from centrifugal pumps?

Moves much higher flow at lower head.

What is the flow capability?

Extremely high flow with relatively low discharge head.

Is continuous duty supported?

Yes.

What materials are used?

Stainless steel, cast iron, corrosion-resistant alloys.

How is it installed?

Lowered directly into water body with discharge piping.

What duty rating is supported?

Continuous heavy-duty.

What is the material of construction?

316 stainless steel body and impeller.

What pressure and flow are supported?

High pressure operation with controlled flow.

What flow and head range is available?

Broad performance range.

How is it mounted?

Skid-mounted horizontal configuration.

How is it different from horizontal?

No suction piping and space-saving installation.

What construction materials are used?

High-chrome impellers and wear liners.

Can they handle abrasive or corrosive liquids?

Yes. With appropriate material options (PTFE, stainless steel, or elastomers), they can handle a wide range of abrasive and corrosive fluids.

Can it handle solids or abrasive materials?

Yes. Designed to pump water containing sand, silt, tailings, or other abrasive solids without compromising performance.

Can Remko pumps handle abrasive mine water?

Absolutely. Our pumps are built with wear-resistant materials and heavy-duty seals to withstand abrasive slurries, sand, and silt typically found in mine water.

TROUBLESHOOTING

Why is my pump losing pressure?

Pressure loss can have several causes:

Common Issues:
1. Air leaks: Check suction line connections and seals
2. Worn impeller: Inspect for damage or erosion
3. Clogged strainer: Clean inlet strainer
4. Cavitation: Reduce suction lift or increase pipe diameter
5. Incorrect speed: Verify motor RPM matches specifications

Troubleshooting Steps:
• Check discharge valve is fully open
• Inspect for blockages in pipes
• Verify voltage supply to motor
• Test pump performance against curve

If issues persist, contact our service department.

MAINTENANCE

How often should they be serviced?

Service frequency depends on water abrasiveness and operating conditions. Routine inspection is recommended.

Can they be used in corrosive or abrasive water?

Yes. With proper material selection, they can handle abrasive and mildly corrosive water.

How easy are they to maintain?

Designed for easy removal, inspection, and replacement of wear parts, seals, and impellers.

Can these pumps be customised?

Yes. Pumps can be supplied with different motor options, control panels, and accessories for site-specific requirements.

What control options are available?

Simple manual, remote, or automated operation.

How easy is maintenance?

Easy access to wear parts, impellers, and seals.

What is the service frequency?

Based on operating hours and water condition.

Can it be customised?

Motor options, controls, baseplates, and accessories available.

What is the service interval?

Depends on water quality and run hours.

What customisation options are available?

Motor, panel, baseplate, accessories.

What automation options are available?

Float switches and automation optional.

Is it easy to operate?

Simple pressure monitoring operation.

What maintenance is required?

Seal, valve, and piston inspection.

What drive options are available?

Electric, diesel, hydraulic.

Is operation simple?

Simple startup and reliable running.

Is setup minimal?

Minimal setup required.

WARRANTY

What is the warranty period for Remko pumps?

All Remko pumps come with a comprehensive 12-month manufacturer warranty covering:

• Defects in materials and workmanship
• Manufacturing faults
• Component failures under normal use

Extended warranty options are available. Contact our support team for details.

Note: Warranty does not cover damage from improper installation, misuse, or lack of maintenance.

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